JIRA OnDemand and Tempo

Due to the difficulties with preventing client users from seeing projects relating to other clients, we have tended to not expose our main JIRA OnDemand project to them. For the few projects where we really need to be assigning tickets to users in the client organization, we set up separate JIRA OnDemand instances.

While our preference is to have Atlassian better support Consulting shops with multiple clients in OnDemand, they have indicated via support tickets that this is not a priority for them. This causes us to need to aggregate time tracking and resource allocation across JIRA OnDemand instances, which is mostly a manual process. Does Tempo support integrating information from more than one instance of JIRA, and specifically, more than one OnDemand instance?

1 answer

1 accepted

0 votes
Answer accepted

Hi Joe,
It is not possible to use Tempo in the way as you described in your question. It is however possible to shield off projects from certain users by making good use of permission schemes, project roles and groups. I think by using multiple OnDemand instances you have been overcomplicating things for yourself, while you can build such a configuration within 1 and the same instance. If you require additional assistance on this, please contact us.

I think the main problem here is that he can't give clients access to the tickets where timetracking is performed because JIRA makes it impossible to shield timetracking data using the permission configuration features.

He can however how two separate tickets that are linked in the same instance, on for the client and one for internal work.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Marketplace Apps

Marketplace Spotlight: Marketing apps for Confluence to keep your teams working on the same page


166 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you