JEMH - notifications doesn't work

I configure my JIRA and JEMH by this instruction: https://thepluginpeople.atlassian.net/wiki/display/JEMH/Configure+JEMH+for+a+Helpdesk+environment+from+scratch#

Now I can create issue by email, but notifications doesn't work.

In the Notification History tab I see all events but columns Notification /Audit contains "No action". What should I config?

1 answer

There are several reasons why no notifications would be created, perhaps the notification scheme did not include the right event/role mapping, perhaps the 'custom event' referred in the guide was not created, this could result in events being processed without issue custom fields being populated, which is what drives the non-JIRA user notification.

There is also the outside chance that if you are the reporter, and the assignee, as a JIRA user, you may be discounted from receiving your notification.

I also have had a little traffic today from users who have manually installed 'the last' version to be released, which happens to be JIRA5, this wont work with JIRA6, so check compatibility.

If it all looks OK, describe 'who' (a JIRA user, a non-JIRA user) is:

1) the sender

2) the reporter

3) the assignee

To checkout JIRA user driven notifications, try creating an issue manually as the given Reporter (e.g. with the SU plugin), what notifications occur, or using a JEMH Test case with the email of the JIRA user - https://thepluginpeople.atlassian.net/wiki/display/JEMH/Create+a+TestCase

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