Issues with Outlook Integration for JIRA plugin

Hi,

Today i installed Outlook2jira plugin, trial licence. Installation was successfull, at JIRA and Microsoft Outlook.

Now I have panel 'JIRA' at Outlook, but when I try to create JIRA Issue/Add comment I get error:

"Licence not found. Please install the related JIRA plugin and licence."

 

1 answer

I assume you configured the connection settings of the Outlook add-in and the add-in was able to connect to JIRA. Use the "Test connection" button to make sure it works.

If you still get  a "License not found" error and you properly installed the JIRA plugin and added a valid (eval) license, please try to update the Universial Plugin Manager (UPM) to the lastetst version available for JIRA installation: https://marketplace.atlassian.com/plugins/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/versions

We figured out, that older versions of the UPM (esp. 2.1.5) have issue in validating licenses. After updating UPM please restart your JIRA system, at least in the case you still have the "License not found" error.

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