We have been using this add-on for the past several months and we have identified the following issues. Before we consider upgrading our license we would like to find out if there are any potential solutions -
If it's not possible to address these issues we will most likely have no choice but to uninstall this add-on.
Actually, I'm trying to investigate that and I'm not sure how this happens (problem 2). By default JIRA has session timeout set to 5 hours so it should not be a problem, but I noticed that Tomcat's defaults are different 30 minutes.
Now I need to ask you - how did you deploy JIRA - what JIRA version do you use, is it a standalone installation with its own Tomcat or did you deploy it other way?
What settings for session-timeout do you have in conf/web.xml and atlassian-jira/WEB-INF/web.xml (should be 30 and 300 respectively).
Do you have any reverse proxy in front?
Did the problem start to occur after an upgrade? You mentioned you were using the plugin for months and you only recently reported this problem. Did you upgrade JIRA?
For some reason I was not able to reply in the Session timeout -> login -> odd redirect thread. I'll include as much information as I can here:
If you need any more information please let me know.
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
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