Issue with Copy to Subtask plugin. Plugin doesn't respond

[Seshu]

Hello,

When click more>Create Subtask-JCTS, it does populate the fields that are configured but nothing happens when I click 'Create'. All I see is blank screen and nothing is saved. Can you please help. If needed , I can provide screenshots. But the steps are as mentioned above. 

I have also given below the URL that comes on the blank screen. The IP address before \secure is not provided here. .................... /secure/JCTSCreateSubTaskIssueDetails.jspa 

Please help.

Regards,

Narayanan

Copytosubtask2.jpg

[Bhushan Nagaraj]

Hi Narayanan, Check if there is an update available for the add-on and try updating to the latest version. If not, this looks like something the plugin vendor will have to support. Cheers Bhushan

[Seshu]

Sure. I can see these two errors in the log are repeating since I was attempted to use copy to subtask quite a few times... I hope this helps... Caused by: org.springframework.beans.BeanInstantiationException: Could not instantiate bean class [com.atlassian.jira.copytosubtask.web.action.issue.CopyToSubtaskDetails]: Constructor threw exception; nested exception is java.lang.NoSuchMethodError: com.atlassian.jira.web.action.issue.CreateSubTaskIssueDetails.<init>(Lcom/atlassian/jira/config/ConstantsManager;Lcom/atlassian/jira/config/SubTaskManager;Lcom/atlassian/jira/web/action/issue/IssueCreationHelperBean;Lcom/atlassian/jira/issue/IssueFactory;Lcom/atlassian/jira/bc/issue/IssueService;)V at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:115) /secure/JCTSCreateSubTaskIssueDetails.jspa [jira.config.webwork.JiraActionFactory] Error autowiring Action 'com.atlassian.jira.copytosubtask.web.action.issue.CopyToSubtaskDetails'. org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'com.atlassian.jira.copytosubtask.web.action.issue.CopyToSubtaskDetails': Instantiation of bean failed; nested exception is org.springframework.beans.BeanInstantiationException: Could not instantiate bean class [com.atlassian.jira.copytosubtask.web.action.issue.CopyToSubtaskDetails]: Constructor threw exception; nested exception is java.lang.NoSuchMethodError: com.atlassian.jira.web.action.issue.CreateSubTaskIssueDetails.<init>(Lcom/atlassian/jira/config/ConstantsManager;Lcom/atlassian/jira/config/SubTaskManager;Lcom/atlassian/jira/web/action/issue/IssueCreationHelperBean;Lcom/atlassian/jira/issue/IssueFactory;Lcom/atlassian/jira/bc/issue/IssueService;)V at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:254)

[Bhushan Nagaraj]

Log files are available in your JIRA_HOME\log\atlassian-jira.log

[Bhushan Nagaraj]

Hi Narayanan, Could you please check your log files for any errors and share them?