Issue status value not refreshed until I do a modification in the user Interface


I'm using JIRA salesforce connector to integrate JIRA with Salesforce appli.

I'm trying to map JIRA inbound status so that when status in salesforce case is "Dev" then a JIRA custom field will be set to "False" and then  it updates the related JIRA issue status to "Open".

I have done the configuration below in "issue fast track transition":

When Custom field="False" => trigger transition from "Feedback" to "Open" status in JIRA

What is happening now is that the custom field is changed to "False" but the JIRA issue status is still stuck in "Feedback" status until I do an update in the issue user Interface after what it changes to the appropriate status that is "Open". if this user interface update is not done the status is not updated.

is there a way to make this status update automatic without having to manually update the user interface of the JIRA issue ?

Thank you,



2 answers

This widget could not be displayed.

It depends... the timing is very tricky with this one. What versions are in use here?

This widget could not be displayed.

jira 6.6.0 script runner 3.0.7

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 22, 2018 in Marketplace Apps

How a Marketplace app tech team is achieving gender diversity

Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...

515 views 3 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you