thank you for your request and for your interest in our plugin.
Good to know that you found our support portal and the desired information. So, it is correct that it is not possible to synchronize the User Profile plugin with Crowd but there is a workaround.
The synchronization feature of the User Profile Plugin does only support directly connected LDAP-based directories, like Active Directory. The workaround is to add the user directory which contains the desired user information and which is connected to the Crowd server directly as a second user directory to your Confluence (see: https://confluence.atlassian.com/display/DOC/Configuring+User+Directories).
There are several contraints for this scenario:
I hope this helps to clarify your questions. Otherwise please do not hesitate to contact me again.
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