Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Groups
Explore all groups
Community resources

Is there a way to strip automation emails of html tags?

Dan Froelich
Dan Froelich Jan 17, 2018

When an HTML rich email is pushed through automation and sent in an email to service desk members, it displays HTML rather than clean text. Any options in this add-on to display the actual content?  

 

Sample text: 

{color:#0A5287} *{color}[{color:#0A5287}{color}{color:#0563C1} * Client Success*{color}{color:#0A5287} {color}|mailto:support@dreambox.com]{color:#0A5287} *or 877-451-7845 option 3*{color}*

Answer
Watch
Like Be the first to like this

1 answer

0 votes
Scott Harwood
Scott Harwood Community Champion Jan 17, 2018

Hi Dan, 

Are you able to provide a screenshot of your rule please? What trigger are you using i.e how is the email being pushed through automation?

Thanks,

Scott.

View More Comments
Like
Reply

Suggest an answer

Log in or Sign up to answer
Community showcase
Ben Vinegar
Ben Vinegar
Published Nov 29, 2018 in Marketplace Apps

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,706 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you