Is there a fix for the issue where the component watcher plugin is picking up deleted and disabled users?

We have run into a case, for at least a couple of users, where they cannot be assigned as component watchers.  What appears to be happening is:

  • We had some local use account - e.g. johndoe - a while back.
  • We changed the name of that account to johndoe-local
  • We attached to an LDAP directory, which brought in a johndoe account

The problem is, even though we specify "johndoe" as a watcher, we get "johndoe-local".  It seems as if the lookup is based on the old name of the user, not the new account name.

We tried disabling the johndoe-local account.  It still is the one that gets added as a watcher - even though it doesn't exist.

We tried deleting the johndoe-local account.  It still is the one that gets added as a watcher - even though it doesn't exist.

It isn't practical to change the name of the LDAP account since this is the corporate account for the user, used everywhere, and following corporate naming standard.

Someone from Atlassian was already kind enough to take a look a the problem, and it seems to be a plugin bug.  See https://bitbucket.org/rbarham/jira-component-watcher-plugin/issue/15/not-handling-renamed-and-deleted-users

Can you help?

2 answers

This widget could not be displayed.
Daniel Wester Community Champion Mar 10, 2015
This widget could not be displayed.

Thanks Daniel.  There was no response from the developer on that one, so I was hoping this avenue might work better since this is the link provided on the Marketplace for supporting this plugin.  

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 22, 2018 in Marketplace Apps

How a Marketplace app tech team is achieving gender diversity

Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...

524 views 3 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you