Is there an add on available for JIRA Service desk server; Statuspage for Jira Service Desk?
We would like those features; a banner appearing at the top of your Service Desk letting your users know you're aware of the issue and ability to offer customers ability to sign up to get notified via email or SMS when you have an incident/maintenance window
Status Page is only available for cloud at this time. You can create a service desk announcement manually when you are having issues. This can be done in the service desk Project Settings > Portal Settings. On that page there is an Announcement area with a link "View and Change" your customer portal announcement. By clicking this you can add your announcement. You can also adjust the announcement permissions here as well.
@Brant Schroeder- what about the other functionality mentioned; a way to offer customers a mechanism to sign up and get notified via email or SMS when there are product outages, maintenance windows. Any suggestions or plug ins that accomodate this?
Also wondering if there is tool available to allow for including non-JIRA Service Desk account holders on these bulk notifications?
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