Is it possible to search Approval History?

Hi, we are using the Herzum approval plugin and were wondering if there was a way to search approval history. Tickets get approved, then go to further workflow states before eventually being resolved. 


The use case here is after they are resolved, we may want to run reports on:

  1. Tickets that were approved using the plugin at some point
  2. All tickets that were approved by a certain person at some point





2 answers

Hi Zac,
The add-on does not provide these functionalities yet.
Your request will be taken in consideration for future improvements.



Antonella Capalbo

Herzum Approval Add-on Release Manager

Hello Zac,

The addon provides the feature now.

The Herzum Report gadget allows to display tickets that were approved using the plugin and tickets that were approved by a certain person. 

Please, find at the related documentation.



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