Is it possible to get a walkthrough for the use of Hercules, the Support Tool Plugin?

I am a team lead for a Support team that lives in JIRA. A majority of our support requests are duplicates of exisiting error stacks, and would love to free up the team's time, by addressing real issues. Is there a demo of some sort, or can I set one up, to see how Hercules works?

2 answers

1 accepted

The plugin vendor is Atlassian. And was directed here for guidance. I'll try that now.

0 vote
Ahmad Danial Atlassian Team Nov 06, 2013

Hey there, Josh.

I noticed that it has been a while since you received any response here. Therefore, I would recommend you to contact the plugin vendor to get your query answered.

Hope this helps and good luck.

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