Is it possible to customize the issue type using Email Helpdesk for JIRA plugin?

I'm trying to setup the Email Helpdesk for JIRA add-on and not finding it useful at all without the ability to customize the issue type at a minimum or other fields like the component. Is it possible to configure the mail handler to set the issue type, or somewhere in the add-on config?

3 answers

Using the native create issue via email functionality (perfectly documented here) you are able to say: If sent from/to create this or that kind of issuetype, in this or that project? Not sure why you would need a external add-on?

We are planning to add this option (configure issue type) on the next release 1.1, It will be released soon, I will update this answer when we release it.

Hello Jacob, the feature you requested has been implemented in the 1.1.0 version of helpdesk for JIRA. So now you can customize the Issue Type creation.

 

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Oct 31, 2018 in Marketplace Apps

Marketplace Spotlight: Zephyr

Hello Atlassian Community! Each month, we run a series of Spotlights to highlight Marketplace vendors and apps that our team thinks this Community would find valuable. In last month's Spotlig...

342 views 0 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you