I have installed swf2pdf on a machine running Windows Server 2008 which hosts Confluence. After installing the Sharpview PDF Viewer plugin and uploading a number of PDF's I always recieve the following message "preview is not available for current file" .
I looked online and noticed the following Atlassian Answer:
They say, "As it turned out, this was being run on a Windows 7 machine, which is not supported by the underlying technology for the PDF browser."
I suspect this is the same for Windows Server 2008. Does anyone know when Windows Server 2008 will be compatible with Sharpview PDF Viewer for Confluence?
Hi Lucas -
We have had customers install this on Windows 2008 servers before - and it worked fine.
Not sure what the reason is for the Windows 7 machine restriction - but since not a server, we haven't cared that much since it's intended as a server solution. Nonetheless, it's a SWFTools restriction - you are correct.
Please try it out. I think it will work fine. Let me know.
Let us know Lucas -
If the file is not confidential, can you attach it or email to email@example.com
Is this happening with ALL your PDF files ? Please tell us more.
If can't get going in next day, lets do a screenshare and sort for you.
We should be able to resolve this for you or at least figure out the problem here.
Yes, I have tested a few different PDF documents and they all seem to give the "preview is not available for current file" message.
I even created a test PDF in MS Word and even that won't show up. I will email this to firstname.lastname@example.org. Also I double checked the path to pdf2swf and it is correct.
Hi Lukas - honestly, at this stage, I have no idea what the problem is -
Thanks for sending us your files in email - we uploaded them in our test sharpview and it worked.
Lets get a gotomeeting early next week and sort this on the fly. Something is tweaking this, and I simply do not know. Maybe something in your environment that we are forgetting to ask is causing the problem - I do not know.
I will send you a mail on this - lets get this resolved, already.
Sorry for the late reply, I am still receiving the same behaviour from the Sharpview plugin and was wondering if you have thought of anything which may be causing this?
I am running a Windows Server 2008 machine with Confluence 4.3, Sharpview plugin v2.1.5 and SWF Tools v0.9.1 (for Windows).
I have tried to figure out why this isn't working but with no luck so far. My evaluation is due to expire soon so if this cannot be resolved I will need to find an alternative solution. I appreciate your help with this so far.
Do you want to keep going back and forth on answers.atlassian.com - or find out what the problem is?
At this stage, I do not know - as I have stated.
Our support is not on this forum - please contact us at email@example.com as I have suggested a couple times so we can get a gotomeeting and find out what the challenge is in your environment. Likely can solve in a single shared screen.
It is only lucky that I stumbled on your post - we watch this forum as best we can - but it is not our support channel.
I don´t recommend you using appfusions add-on sharpview. After a year your license expires and the add-on sharpview stops working and will not show any pdf files until you pay again for another year to have a license.
That's right! they don´t give perpetual licenses. You either pay appfusions every year of the add-on sharpview stops working completely in Confluence.
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