Internal Server Error on Chart

I shared my dashboard and all the charts show for other users except the chart that is an add-on?  There is just an internal server error where that chart should be, Is there something I need to do special for the chart because it was an add-on?

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Tara,

Which add-on provides the chart? Do your users have permission to see the data presented by the chart? 

Kind Regards,
Shannon

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