Installing Plugins results in error message

Dear Atlassian support team,

I have migrated an production server instance from our JIRA server to two different instances of JIRA to split belongings to "developing" and "tests", so I got two JIRA server instances now which are almost equal in form and content (some configurations are different -> other database instance e.g.)


System:

Windows 2008 Server R2 Standard SP1

16 GB RAM

JIRA Sever version 6.2.4

 

 

I got all rights on that two instances and wanted to begin installing some needed plugins (two plugins for now)

1) Outlook Integration for JIRA and

2) Groovy Scriptrunner

Both tries of installation results in two different error messages I can't handle to fix them, perhaps you have an idea, what is going on.

The error messages belonging to:

1) warning Problem accessing add-on file at Outlook Integration for JIRA.

2) warning Problem accessing add-on file at ScriptRunner for JIRA.

and the log data of atlassian-jira.log (regarding to that tries):

2015-08-05 12:41:31,049 UpmAsynchronousTaskManager:thread-3 ERROR alexander.becker 761x395x2 23abdq 0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [rest.resources.install.InstallFromUriTask] Error downloading plugin from https://marketplace.atlassian.com/download/plugins/de.catworkx.jira.plugins.outlook2jira/version/100600000

2015-08-05 12:42:39,827 UpmAsynchronousTaskManager:thread-4 ERROR alexander.becker 762x588x1 23abdq 0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [rest.resources.install.InstallFromUriTask] Error downloading plugin from https://marketplace.atlassian.com/download/plugins/de.catworkx.jira.plugins.outlook2jira/version/100600000

2015-08-05 12:43:07,859 UpmAsynchronousTaskManager:thread-1 ERROR alexander.becker 755x372x4 23abdq 0:0:0:0:0:0:0:1 /rest/plugins/1.0/available/featured [rest.resources.install.InstallFromUriTask] Error downloading plugin from https://marketplace.atlassian.com/download/plugins/de.catworkx.jira.plugins.outlook2jira/version/100600000

2015-08-05 12:45:52,108 UpmAsynchronousTaskManager:thread-3 ERROR alexander.becker 761x395x2 23abdq 0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [rest.resources.install.InstallFromUriTask] Error downloading plugin from https://marketplace.atlassian.com/download/plugins/com.onresolve.jira.groovy.groovyrunner/version/1286

2015-08-05 12:50:48,204 UpmAsynchronousTaskManager:thread-2 ERROR alexander.becker 760x387x1 23abdq 0:0:0:0:0:0:0:1 /rest/plugins/1.0/available/recent [rest.resources.install.InstallFromUriTask] Error downloading plugin from https://marketplace.atlassian.com/download/plugins/de.catworkx.jira.plugins.outlook2jira/version/100600000

2015-08-05 13:16:07,641 UpmAsynchronousTaskManager:thread-1 ERROR alexander.becker 755x372x4 23abdq 0:0:0:0:0:0:0:1 /rest/plugins/1.0/available/featured [rest.resources.install.InstallFromUriTask] Error downloading plugin from https://marketplace.atlassian.com/download/plugins/de.catworkx.jira.plugins.outlook2jira/version/100600000

 

Thank you for any hint/advise.

Regards,

Alexander Becker

1 answer

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Timothy Chin Community Champion Aug 05, 2015

Just asking, how are you installing the add on? Have you tried installing it by going to the marketplace and downloading the binaries itself?

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