Insight Read-Only fields available without Service Desk?

I have configured an Insight Read-Only field to show on an issue view screen. However, it doesn't appear to show when it should have a value. Is this because it's being used in a regular JIRA instance and not Service Desk?

1 answer

1 accepted

There should not matter if you use it with regular Jira or Service desk. The custom fields from Insight can be used for both. 

However the insight custom fields are located below all standard fields:


Hope this helps!



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

356 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you