Insight Read-Only fields available without Service Desk?

I have configured an Insight Read-Only field to show on an issue view screen. However, it doesn't appear to show when it should have a value. Is this because it's being used in a regular JIRA instance and not Service Desk?

1 answer

1 accepted

There should not matter if you use it with regular Jira or Service desk. The custom fields from Insight can be used for both. 

However the insight custom fields are located below all standard fields:

insight.PNG

Hope this helps!

Br,

Rickard

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 30, 2018 in Marketplace Apps

Three tips for boosting your board's efficiency with Story Maps

Trello is one of the most effective tools for driving your sprints. It's customizable for every Agile team and product owners and Scrum masters (SM) love it. However, Agile teams often struggle with:...

839 views 2 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you