Insert 'Last Comment' variable into Customer Notification Edited

How do I insert the last comment on the issue on the "Request Resolved" customer notification? When a customer gets the email saying their issue has been resolved along with their satisfaction survey, I would like the last comment made by the agent to be included on this email. I am able to do this on other custom transitions with the Java Worflow add-on, but on the built-in Jira "Request Resolved" notification, what is the variable I need to insert? Screenshot attached. Thanks

Variable.PNG

1 answer

0 votes

Hi Tiffany,

The Managing Service Desk Notifications knowledge base article provides the changes you can make via the UI in JIRA to the notificaitons.  You may want to take a look at Possible to get comment in velocity template? for additonal assistance with this.

Cheers,

Branden

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Oct 31, 2018 in Marketplace Apps

Marketplace Spotlight: Zephyr

Hello Atlassian Community! Each month, we run a series of Spotlights to highlight Marketplace vendors and apps that our team thinks this Community would find valuable. In last month's Spotlig...

346 views 0 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you