Insert 'Last Comment' variable into Customer Notification Edited

How do I insert the last comment on the issue on the "Request Resolved" customer notification? When a customer gets the email saying their issue has been resolved along with their satisfaction survey, I would like the last comment made by the agent to be included on this email. I am able to do this on other custom transitions with the Java Worflow add-on, but on the built-in Jira "Request Resolved" notification, what is the variable I need to insert? Screenshot attached. Thanks


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Accepted answer

I realized the last comment email notification automatically gets "appended" to the resolved notification - I am guessing since these two actions happen at the same time, Atlassian combines the two into one. So, this solves my problem.

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Hi Tiffany,

The Managing Service Desk Notifications knowledge base article provides the changes you can make via the UI in JIRA to the notificaitons.  You may want to take a look at Possible to get comment in velocity template? for additonal assistance with this.



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