How do I insert the last comment on the issue on the "Request Resolved" customer notification? When a customer gets the email saying their issue has been resolved along with their satisfaction survey, I would like the last comment made by the agent to be included on this email. I am able to do this on other custom transitions with the Java Worflow add-on, but on the built-in Jira "Request Resolved" notification, what is the variable I need to insert? Screenshot attached. Thanks
I realized the last comment email notification automatically gets "appended" to the resolved notification - I am guessing since these two actions happen at the same time, Atlassian combines the two into one. So, this solves my problem.
Hi Tiffany,
The Managing Service Desk Notifications knowledge base article provides the changes you can make via the UI in JIRA to the notificaitons. You may want to take a look at Possible to get comment in velocity template? for additonal assistance with this.
Cheers,
Branden
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