Inproduct translation


Jira is installed on a PC without internet access for security reasons. So when I use Inproduct translation, I have a pop-up window that hides the translation window. I can not close it.

What can I do?

Thank you.


4 answers

1 accepted

0 votes
Answer accepted
Ahmad Danial Atlassian Team May 06, 2013

Hey there, Jean.

Hmm. Can you try to reproduce the problem in other Atlassian Supported Browsers ( to see if you still have the same problem? I am still wondering what could be the reason behind this. Running JIRA in an isolated system shouldn't be a problem.

Warm regards,


0 votes
Ahmad Danial Atlassian Team May 01, 2013

Hey there, Jean.

When you mentioned in-product translation, we believe that you are referring to the InProduct Translation ( plugin.

Have you tried to:

  1. Shutdown JIRA instance
  2. Delete the contents of JIRA Home Directory\plugins\.osgi-plugins directory
  3. Delete the contents of JIRA Home Directory\plugins\.bundled-plugins directory
  4. Delete the contents of JIRA Installation Directory\work directory
  5. Restart JIRA instance

Check whether you are still having the same problem?

Warm regards,



I followed the given procedure, but it did not work. I still have a window hiding the Inproduct windows.

How can I close this windows, JIRA is on a PC with no internet ?

Thank You


I had just upgraded JIRA to 5.2.11 and the issue is resolved.

Thank you


Ahmad Danial Atlassian Team May 06, 2013

Hey there again, Jean.

Perfect! Glad to know that the upgrade process helps to resolve the issue. You are welcome!

Warm regards,


Hi, I have also another kind of problem with the InProduct Translation plug-in: I tryed to translate some words in a page, and now, when I am on this same page, it doesn't show me the expected words in the page, but instead, it seems to show me the internal JIRA variables that hold these translated words. See the attached image.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 13, 2019 in Marketplace Apps

Marketplace Spotlight: Marketing apps for Confluence to keep your teams working on the same page


246 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you