Perhaps you can address this issue to the plugin vendor directly and ask them what are their thoughts on this. Refer to the following:
Hope this helps!
The Tempo team monitors the questions asked about Tempo on Atlassian Answers. The Atlassian Marketplace encourages customers to ask questions related to add-ons on this medium and it is benefitial to have an open QA platform for all add-ons. So there is no need to point to our external support channels. But thanks anyway for sharing :-)
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