Hopefully your not running into this issue anymore but I was having the same issue with that add-on a few days ago and the issue seems to have resolved itself. If you're still running into this you can try to configure the add-on again and take a look at the JIRA_HOME/log/atlassian-jira.log for the time frame you attempted to configure the add-on to see what JIRA is reporting.
I"m having the same issue with this add-on. I've tested in 2 DC instances and a vanilla brand new instance that was just spun up. and tested in everything from 7.2.3 to 7.3.6 all same issues. Appears to install perfectly fine but as soon as you attempt to configure hangs. Any guidance or information would be helpful on this
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