INTERMITTENTLY: JQL window does not load when trying to ADD existing tickets to structure

Nigel Clarke February 14, 2019

Can any advise why sometimes I am getting the JQL window load properly when I click 'add' on an existing structure.

 

But then frequently (mostly) I am getting a window launch that has an empty 'Application' dropdown and then a N/A non functioning second dropdown and text field.

it looks like the concept of 'JQL' is not loading properly.

 

Using Chrome Version 63.0.3239.132 (Official Build) (64-bit)

 

Thanks all.

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1 answer

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Alexander Ivkin February 14, 2019

@Nigel Clarke, thank you for the question.

It seems the problem might be due to lack of permissions, however in order to investigate it further I would like to ask you for more details.

Could you fill a ticket in our Service Desk, please?https://support.almworks.com/servicedesk/customer/portal/8/group/46

Best regards, Alexander

Nigel Clarke February 14, 2019

Thanks Alex, I can try to raise a ticket.

 

However the problem is intermittent - so I can't see how it is a permission issue?  This morning I was able to launch it fine, but for the rest of the day I get the empty application screen instead.  This has been the case for the last week since I first tried it - intermittent issue.

image.png

 

(FYI I had a separate issue which DID seem to be permission related: when I went to 'manage' the structure : the three permissions sections were not loading at all so I could not make my structure available to others.  It then at one point DID load and I could.  I'm not sure if my administrators changed permissions to enable/fix this as the time.)

 

Thanks

Nigel

Alexander Ivkin February 15, 2019

Please, raise the ticket, we're waiting for it to start digging the problem.

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