I'm wondering if there is a custom field that could save the entered data into database, so the employee only add a new data if he didn't find it.
ex : a field similar to the one where we enter componenets .
for forther explanation :
the field i needed it to enter customers name email number.
and if they were returned customer, the employee should found there data previously entered and only have to choose it .
while if it was a new one, he will have to add name email number and it would be stored .
I hope this is a clear explanation :)
Insight is an add-on that offers a custom field with this "select one if already existing and matches the entered pattern, but create one if not existing, but has the permission" behaviour.
Search for that in Atlassian Marketplace.
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