I get no mail notification as approver

Version: Tempo Timesheet Plugin 7.8.3

Sending mails form Jira works fine.

On earlier Version of the Tempo Plugin it worked and I recvided an email when a user put me as approver (as described here: https://tempoplugin.jira.com/wiki/display/TEMPO078/Planning+Approval+Process)

But now it's not working anymore. In the manual (link above), at the end it's writen: "An activity is added to John's dashboard and an email is sent if this default option is enabled in his User Preferences."

When I go to my User Preferences, I see no 'Timesheet Actions'. Thats weird. Did I missed anything?

Thanks for any help.


7 answers

1 accepted

0 votes
Accepted answer

I got it:

It's important to enable the timesheet approval process. This affects, that in User perferences the 'Timesheet Actions' dropdown ist visible. For some reason my settings where 'Do Not email me'

Hi Oliver

Thanks for reporting this. We will investigate the reported behavior and keep you posted.

Sverrir Tynes
Tempo support

Hi Oliver

I m not able to reproduce your problems so I m asking you to evaluate your Timesheets Action settings in Tempo User Preference as documented on this page.

Sverrir Tynes
Tempo support

Hi Sverrir

When i open my Tempo User Setting I get this:

So I can not set the TimesheetAction. And I think thats the problem.

Hi Oliver

A list of available supervisors (users with Approve Timesheets permission) are displayed in the last file of the screenshot above. If no name is in the list no users has this permission in the team where you are a member.

Sverrir Tynes
Tempo support

Hi Sevrrir

The available supervisers are not the problem. I have them. But my question concerning tempo user setting is this (see the difference between the 2 screenshots):

Why I can not set the Timesheet Actions?

My User Preferences:

user Preferences from the tempo documentation:

Maybe that's the problem why I get not notification mail.

Hi Oliver

I m still not able to reproduce this but I really want to complete this assignment. Can you send us an email to support@tempoplugin.comto follow this up with a possible webMeeting invitation

Sverrir Tynes
Tempo QA and support manager

Is this resolved in any way? I also do not get notifications, I have supervisors set, in timesheet actions I have "email me" picked and still no messages. Activity stream shows that someone requested approval but email notifications are not coming

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