I cannot Unsubscribe from Analytics for Confluence Cloud

The Add-On "Analytics for Confluence Cloud" does not meet our needs, yet we are totally unable to remove it. Attempt to Stop Trial/Unsubscribe is met with "An unexpected Error Occured".

As you can imagine we do not want to be billed for a product that we have evaluated as not required beyond the trial period.

Help would be appreciated

1 answer

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Sam Hall Community Champion Dec 10, 2016

Hi Krys,

If you don't get an answer here, it might be worth contacting the vendor direct, using the email address on this page: https://marketplace.atlassian.com/vendors/1213001

Sam Hall Community Champion Dec 10, 2016

Also, you could contact Atlassian via their service desk portal: https://support.atlassian.com/customer/servicedesk-portal

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