I am trying to test Activity Timeline, it's been activated by the admin but I can't seem to log in

[DL - Lina Jimeno Bravo]

Anyone knows how to login to the trial using Google account or solve this issue? 

[Oksana Zhakpayeva]

Hi Lina,

Please make sure that you are using:

- Atlassian Cloud username (not your email address) and

- Atlassian account password (not Google Apps password)

Let me know if this helps.

Best regards,

Oksana

[DL - Lina Jimeno Bravo]

Hi Oksana, 

Thanks, I did, it did not work.

The issue is happening for only a few users. Those who have admin rights can access the trial version while those who are regular users can't. 

Is there a resoning for this? 

Thanks, 

Lina

[Oksana Zhakpayeva]

Hi Lina,

By the users who have admin rights do you mean the users with JIRA Admin permissions or the users with ActivityTimeline Admin role? 

Thanks,

Oksana

[Oleh Vasyliv]

Hello Lina,

If there is two-factor authentication or Google Apps enabled for Jira Cloud then it is required to login into ActivityTimeline Cloud using your email address and Atlassian Login Token as a password.

Each Jira Cloud user can create an individual API Token at the following page: https://id.atlassian.com/manage/api-tokens

Afterwards, login into ActivityTimeline by using your email address as username and a created API token as a password (shown on the screenshot below):

Thanks,

Oleh