I am trying to test Activity Timeline, it's been activated by the admin but I can't seem to log in

Anyone knows how to login to the trial using Google account or solve this issue? 


Screen Shot 2017-08-07 at 11.02.07 AM.png

2 answers

Hi Lina,

Please make sure that you are using:

- Atlassian Cloud username (not your email address) and

- Atlassian account password (not Google Apps password)

Let me know if this helps.

Best regards,


Hi Oksana, 


Thanks, I did, it did not work.


The issue is happening for only a few users. Those who have admin rights can access the trial version while those who are regular users can't. 


Is there a resoning for this? 




Hi Lina,

By the users who have admin rights do you mean the users with JIRA Admin permissions or the users with ActivityTimeline Admin role? 



Hello Lina,

If there is two-factor authentication or Google Apps enabled for Jira Cloud then it is required to login into ActivityTimeline Cloud using your email address and Atlassian Login Token as a password.

Each Jira Cloud user can create an individual API Token at the following page: https://id.atlassian.com/manage/api-tokens

Afterwards, login into ActivityTimeline by using your email address as username and a created API token as a password (shown on the screenshot below):




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