• Community
  • Products
  • Marketplace Apps
  • Questions
  • I added the license through the Plugin manager but get the message - Could not install license certificate: Input length must be multiple of 8 when decrypting with padded cipher - when installing the supplied license number.

I added the license through the Plugin manager but get the message - Could not install license certificate: Input length must be multiple of 8 when decrypting with padded cipher - when installing the supplied license number.

Hi all,

I added the license through the Plugin manager but i have the error:" Could not install license certificate: Input length must be multiple of 8 when decrypting with padded cipher - when installing the supplied license number."

I have discovered that we have not updated the license when the renewal of the Tempo has passed in Atlassian Marketplace (may 2012).

Now I have only the license key of last renewal (completed today !), that does not work

How can I fix this problem ?

Thanks

1 answer

Hi

It looks like you have not copied the complete key to the field. Please also read this FAQ from Tempo homepage.

Hope this helps

Sverrir Tynes
Tempo support

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jul 10, 2018 in Marketplace Apps

If you’re an Atlassian app developer, you’ll want to know about Atlas Camp!

This September 6-7, hundreds of Atlassian App developers will flock to Barcelona Spain to build skills, discover product roadmaps, meet face-to-face with the Atlassian team, and learn how to extend t...

143 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you