How to set a custom field with a value from Assignee field

I have a custom field (Field Type: User Picker (single user))

I am trying to set that field with a value from Assignee field, when ticket goes into "In Progress" stage.

I am able to trigger the rule as needed, but cannot find a way to copy the Assignee into custom field.

 

The final goal would be to create rules that will auto assign reopen ticket to an original developer by setting Assignee with value from Developer (customer field) when ticket is reopen.

1 answer

0 vote
Nick Menere Community Champion Nov 03, 2017

Hi Lior,

 

You can do this by using the smart value for the assignee.

You rule should look something like:

Screen Shot 2017-11-04 at 1.05.33 pm.png

The value you should enter into the user field is:

{{issue.assignee}}

 

Hope that helps.

 

Cheers,

Nick

Hi Nick,

 

Thank you for providing a recommendation.

For some reason, I do not have an option of a "Smart Value"

Automation.JPG

Do I need a "Pro" version for it? I have only basic version of the add-on.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jul 10, 2018 in Marketplace Apps

If you’re an Atlassian app developer, you’ll want to know about Atlas Camp!

This September 6-7, hundreds of Atlassian App developers will flock to Barcelona Spain to build skills, discover product roadmaps, meet face-to-face with the Atlassian team, and learn how to extend t...

178 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you