I want to create sla with the following constraints: sla starts on creation and ends on the closure, in between there are some ping-pong action from Customer to Performer.
When the issues on the customer's side sla count-down stops, and starts again after the issue is on the performer's side.
Is it possible to create such a sla?
At the moment there is no pausing feature. However, there is an issue https://bitbucket.org/tuncaysenturk/jira-enhancer-plugin/issue/54/sla-count-to-be-paused-on-specified-statusrelated to your request, which will be implemented in the upcoming releases.
I'm reading that it was implemented in your plugin, but I cannot understand how to do it with the documentation. Can you explain me how it works ?
I would like to add excepted status to the sla's configuration, to avoid add time when it has loop in the workflow.
Thank you in advance for your answer,
Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs