I want to create sla with the following constraints: sla starts on creation and ends on the closure, in between there are some ping-pong action from Customer to Performer.
When the issues on the customer's side sla count-down stops, and starts again after the issue is on the performer's side.
Is it possible to create such a sla?
At the moment there is no pausing feature. However, there is an issue https://bitbucket.org/tuncaysenturk/jira-enhancer-plugin/issue/54/sla-count-to-be-paused-on-specified-statusrelated to your request, which will be implemented in the upcoming releases.
I'm reading that it was implemented in your plugin, but I cannot understand how to do it with the documentation. Can you explain me how it works ?
I would like to add excepted status to the sla's configuration, to avoid add time when it has loop in the workflow.
Thank you in advance for your answer,
It started as any story starts, on a normal, rainy day. Admin meets App, and her name was Klok2, and like any first relationship we were both trying to make it work but neither one knew what...
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