How to open issues by external users without account?

I know the JETI plugin (com.metainf.jira.plugin.emailissue) can do this, can point me a document to help?

4 answers

1 accepted

This widget could not be displayed.

Bruno, do you want to reopen an issue upon an incoming email from an external user?

This widget could not be displayed.

Hi Bruno, ok, I now understand. Yes, Email This Issue can do this.

Here is the main documentation: http://www.meta-inf.hu/wiki/display/PLUG/Documentation

You can either use JETI's mail handler or JIRA's ones to import emails. JETI mail handler can save sender and recipients in custom fields or set them watchers. You can use then the sender and recipients later in event notifications.

JETI Event Notifications allow you to define custom templates, recipients, and content for event notifications. Recipients may include external users.

Tibor

This widget could not be displayed.

I want an external user can open a ticket without being registered in the system, and he can interact with the ticket via email, send and receiving activities of the ticket.

I was informed that the plugin "email this jira issue" can do this.

Forgive my English, I'm from another country.

This widget could not be displayed.

I want an external user can open a ticket without being registered in the system, and he can interact with the ticket atravéz email sent and receiving activities of the ticket.

I was informed that the plugin "email this jira issue" can do this.

Forgive my English, I'm from another country.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 22, 2018 in Marketplace Apps

How a Marketplace app tech team is achieving gender diversity

Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...

536 views 3 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you