I have configured a JIRA helpdesk such that only registered users can create issue (via the portal or via email).
At 12:36, a registered user has sent an email and everything works fine (the issue was created).
Right after that, after I have removed access to that users.
He sent another email at 12:37. No issues were created (that's fine). But, the user does not receive any notification to tell him he does not have access to the support anymore.
Any idea how I can notify the user by email that he does not have access to the service desk ?
We've stumbled upon the same issue and couldn't find an out-of-the-box solution for this.
In the end we've written a small plugin, that checks all incoming email addresses for a given project against the customers that have been added to that project. If no match is found, then a notification is sent to that email, saying that they are not authorized to raise support requests.
Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs