I have configured a JIRA helpdesk such that only registered users can create issue (via the portal or via email).
At 12:36, a registered user has sent an email and everything works fine (the issue was created).
Right after that, after I have removed access to that users.
He sent another email at 12:37. No issues were created (that's fine). But, the user does not receive any notification to tell him he does not have access to the support anymore.
Any idea how I can notify the user by email that he does not have access to the service desk ?
We've stumbled upon the same issue and couldn't find an out-of-the-box solution for this.
In the end we've written a small plugin, that checks all incoming email addresses for a given project against the customers that have been added to that project. If no match is found, then a notification is sent to that email, saying that they are not authorized to raise support requests.
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
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