How to notify JIRA helpdesk customers when they don't have permission to send requests by email ?

[Alain Mazy]

I have configured a JIRA helpdesk such that only registered users can create issue (via the portal or via email).

At 12:36, a registered user has sent an email and everything works fine (the issue was created).

Right after that, after I have removed access to that users.
He sent another email at 12:37.  No issues were created (that's fine).  But, the user does not receive any notification to tell him he does not have access to the support anymore.

Any idea how I can notify the user by email that he does not have access to the service desk ?

[Ivan Tovbin]

Hi Alain, 

We've stumbled upon the same issue and couldn't find an out-of-the-box solution for this.

In the end we've written a small plugin, that checks all incoming email addresses for a given project against the customers that have been added to that project. If no match is found, then a notification is sent to that email, saying that they are not authorized to raise support requests.

[Alain Mazy]

Hi Ivan,

Thanks for your comment.  Any chance you could share this plugin code with us ?  (We have never developed a plugin for Jira so we'll probably need quite some time for such an "easy" task)

[Ivan Tovbin]

Hi Alain,

As much as I'd love to help a fellow community member, sadly I'm not at the liberty to divulge our source code.  My intention was to highlight a path for a possible solution. Hope you understand.

[Alain Mazy]

sure I understand, no problem.

Thanks again for your help

[somethingblue]

Hi Alain,

This is possible with an add-on such as Email This Issue.  Take a look at the Community post titled User not receiving email notifications for more suggestions.

Cheers,

Branden