I want to add a listener to my service desk project, when comment is added to issue (by email response). If email is from a user who is not reporter or in issue participants, then issue comment must be set to "Internal".
How can I achieve this?
Thank you in front.
A lot of people have asked stuff like this before. I don't think you can listen to that specific transition(email that turns into a comment). However, I think that if you listen to normal comments, it could work.
You need to use a listener for an event that is "onIssueCommented" I believe. Then you need to see if the comment author matches your request participants, and if he doesn't apply the next code:
You can see here how to make a comment public if it's internal, and you can use that very same code to switch it around and make public comments internal.
If I didn't explain myself well enough, tell meand I'll try to help you further.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
This September 6-7, hundreds of Atlassian App developers will flock to Barcelona Spain to build skills, discover product roadmaps, meet face-to-face with the Atlassian team, and learn how to extend t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs