How-to make comments internal on certain incoming emails


I want to add a listener to my service desk project, when comment is added to issue (by email response). If email is from a user who is not reporter or in issue participants, then issue comment must be set to "Internal".

How can I achieve this?

Thank you in front.



1 answer

0 votes

Hello Triinu.

A lot of people have asked stuff like this before. I don't think you can listen to that specific transition(email that turns into a comment). However, I think that if you listen to normal comments, it could work. 

You need to use a listener for an event that is "onIssueCommented" I believe. Then you need to see if the comment author matches your request participants, and if he doesn't apply the next code: 

You can see here how to make a comment public if it's internal, and you can use that very same code to switch it around and make public comments internal. 

If I didn't explain myself well enough, tell meand I'll try to help you further.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Marketplace Apps

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,701 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you