I want to add a listener to my service desk project, when comment is added to issue (by email response). If email is from a user who is not reporter or in issue participants, then issue comment must be set to "Internal".
How can I achieve this?
Thank you in front.
A lot of people have asked stuff like this before. I don't think you can listen to that specific transition(email that turns into a comment). However, I think that if you listen to normal comments, it could work.
You need to use a listener for an event that is "onIssueCommented" I believe. Then you need to see if the comment author matches your request participants, and if he doesn't apply the next code:
You can see here how to make a comment public if it's internal, and you can use that very same code to switch it around and make public comments internal.
If I didn't explain myself well enough, tell meand I'll try to help you further.
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