Confluence version: 5.8.8
Community Forums version: 2.4.2
Our Community Forums have stopped updating their index page with new topics. It seems to be an indexing issue, as when a manual re-index is performed, the topics show up, but this doesn't fix topics added afterward, which still don't show up without a manual re-index.
Hi @IT Services,
Hope this finds you well.
Please note our plugin is built in such a way that re-indexing is trigger only during an upgrade task, The index should be updated by every page update automatically by Confluence, and should only require a rebuild if something goes wrong.
Can you please try these steps :
1. Uninstall any existing version of the plugins.
2. Shut down the Confluence application.
3. Clear plugins cache.Here you can find the instructions, how to do this: https://confluence.atlassian.com/display/CONFKB/How+to+Clear+Confluence+Plugins+Cache
4. Start the application.
5. Please install only the compatible versions of Community Forums.
6. Perform a rebuild from the Confluence Administration menu. More info about this here: https://confluence.atlassian.com/display/DOC/Content+Index+Administration
If the issue still persists, can you please consider creating a support ticket for this issue you are experiencing so that we can investigate this issue further and help resolve your issue.
" Support requests are logged via our contact form in our website . Please be sure to set enquiry type to “Support services & Plugins”. Please provide the following information:
If you have any other queries, please do not hesitate to contact us.
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