How to fix Community Forums index not refreshing upon addition of new topics

Confluence version: 5.8.8
Community Forums version: 2.4.2

Our Community Forums have stopped updating their index page with new topics. It seems to be an indexing issue, as when a manual re-index is performed, the topics show up, but this doesn't fix topics added afterward, which still don't show up without a manual re-index.

1 answer

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Hi @IT Services,

Hope this finds you well.

Please note our plugin is built in such a way that re-indexing is trigger only during an upgrade task, The index should be updated by every page update automatically by Confluence, and should only require a rebuild if something goes wrong.

Can you please try these steps :

1. Uninstall any existing version of  the plugins.

2. Shut down the Confluence application.

3. Clear plugins cache.Here you can find the instructions, how to do this: https://confluence.atlassian.com/display/CONFKB/How+to+Clear+Confluence+Plugins+Cache

4. Start the application.

5. Please install only the compatible versions of Community Forums.

6. Perform a rebuild from the Confluence Administration menu. More info about this here: https://confluence.atlassian.com/display/DOC/Content+Index+Administration

If the issue still persists, can you please consider creating a support ticket for this issue you are experiencing so that we can investigate this issue further and help resolve your issue.

 

" Support requests are logged via our contact form in our website . Please be sure to set enquiry type to “Support services & Plugins”. Please provide the following information:

 

  • the version of Confluence  you are using,
  • the add-on name and version you are using
  • the java version you are using
  • all information regarding the issue you are facing including log files, steps to reproduce, screenshots, storage format etc.
  • the web browser used and its version number. "

If you have any other queries, please do not hesitate to contact us.

Best Regards,

Supraja Thota  | QA Analyst | Adaptavist.com Ltd.
1st Floor, 35 - 39 Old Street, London, EC1V 9HX
Registered in England and Wales #5456785 | VAT Reg. GB 872 1217 39

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