How to create Update SLAs?

Hi,

In the TTS add-on is it possible to create an SLA for an Update period?

For example say I'd like to create an SLA that says all Major issues need to be updated every 4d or less regardless of status transition?

I have tried using the JQL field to filter these types of issues but I'm not having much luck so any help would be greatly appreciated.

@Tuncay Senturk [Snapbytes], maybe you could help? smile

Cheers,

Kev

2 answers

0 votes

Hi Kevin,

Unfortunately TTS does not have such feature. You should at least choose target sla or date field as  well as sla value.

 

Regards 

Hi Tuncay,

What about the Enhancer Plugin or does it's SLA features work off the same principle as TTS?

Regards,

Kevin

They are almost same in terms of working principles. JEP has only basic SLA features.

0 votes
Susan Hauth Community Champion May 19, 2017

Hi Tuncay, Kevin

We have the same requirement.  While an issue is in researching we have a requirement to update every 3 business days.   What I did was used the custom toolkit field "number of comments".  So if someone comments then the Number of Comments field is increased.  I then put the Reset SLA based on the value of field "Number of comments" changing.

However, It doesn't work!  I make a comment, the number of comments fields increases, but the Time to SLA does not reset.

Really need this to work for this plugin to be at all useful.  Please advise.

Susan

Hi Susan,  

Sorry I missed your comment.

Reset SLA post function works against fields that changed within the transition. As far as I understand your comment counter is read only / calculated field so it is not updated in the transition but populated, so it won't work with TTS.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Thursday in Marketplace Apps

You + one app + a desert island...

Hi all! My name is Miles and I work on the Marketplace team. We’re looking for better ways to recommend and suggest apps that are truly crowd favorites, so of course we wanted to poll the Community. ...

847 views 4 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you