I have "reported_by_customer" and "reported_by_inhouse" labels configured on our issues.
I want to calculate an internal KPI = reported_by_customer / (reported_by_customer + reported_by_inhouse) to get an accountable percentage of the total issues reported how many of them were reported by our customers.
This KPI have to be measured on daily basis.
Thanks for the help?
You can calculate this KPI by using the measure "Issues created count" considering that an issue can have both labels.
To calculate the ratio of issues reported by the customer to the total, you first need to create a calculated member in the Label dimension aggregating both labels ("Customer and Inhouse"):
Then the KPI calculation would be:
([Measures].[Issues created count],
[Measures].[Issues created count],
[Label].[Customer and Inhouse]
Janis, EazyBI support
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