How to Automatically Share New Service Desk Issue With All Organizations

I am using JMWE for Jira Cloud and trying to add a post function on the Create transition in one of my Service Desk workflows.  When a user creates a new service desk issue, I want to add all of the organizations I have configured for that project to the list of shared organizations for the issue.  (The goal being that all users across all organizations will be able to search and view the issue since is will be shared with everyone.)

I am trying to use the obvious Set Field Value function and I have selected "Organizations" as the field to update, however I am struggling with getting the list of organizations formatted correctly in the "value" field.  I'm obviously inserting an array of data, but every way I have tried has failed miserably. Up until now I've been fairly successful with Nunjucks and getting results, but this one has me stumped and frankly I don't want to continue to spin my wheels.  Can anyone offer some suggestions for the Value?  

1 answer

@Betsy Edson did you ever get around to solving this? I'm curious about a similar problem.

I was originally using each company department as an Organization.  My work around was to only use one organization and then add a custom field on the form to identify the reporter's department.  (I use the JMWE user properties to assign each reporter to their corresponding department so that the "department" field is auto populated.)  This allows me to share all issues across the main organization for everyone to see, while still providing reporting by department.  

Not sure if this will solve your dilemma as well, but it seems to work for us.  Good luck!

Like 1 person likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 07, 2019 in Marketplace Apps

A Timeless Love Story

It started as any story starts, on a normal, rainy day.   Admin meets App, and her name was Klok2, and like any first relationship we were both trying to make it work but neither one knew what...

446 views 8 26
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you