How do I map a behaviour to a service desk customer portal


I am trying to set a read only text field on some service desk customer portal screens based on a drop down selection.

Its a server installation (script runner 5.2.2)

I have tried to set up the example given in the script runner documentation whereby you set the label of the description field based on the priority selected but its not working.

There is a note in the documentation stating that you have to set up a mapping to service desk ( I have mapped to the service desk project) but no instructions on how to do this?

Any help would be appreciated.


1 answer

Hi Dan, 

This is not possible yet, but it will be soon, you can start watching  - SRJIRA-728 

Regards, Thanos

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Marketplace Apps

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,739 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you