How do I include a link to an issue in a Slack message from Automation for JIRA?

I have a rule that triggers when a due date is approaching for issues. At that point, I want to send a notification to the team's Slack channel, making everyone aware that we're closing in on the deadline.

I have managed to get the message to Slack without problems, with the following payload:

:{{issue.key}} ({{issue.fields.summary}}) has a deadline on {{issue.fields.duedate}}

So far so good... but I would rather have the {{issue.key}} replaced with a link to the actual issue, i.e. https://<>/browse/<issue.key>, and ideally displayed as the issue key, but linked to the issue itself.

But I cant figure out how to do it... the URL won't be resolved when I use the Mustache notation in it, so... any suggestions on what I'm missing here?

1 answer

1 accepted

0 vote
Andreas Knecht Community Champion May 31, 2017

Hi Gustaf,


What you need is something like this:

<{{issue.key}}|{{issue.key}} - {{issue.fields.summary}}>

So this would render "TEST-1234 - Sample issue" as a link (where 'Sample issue' is the summary).  Obviously replace with your instance URL.

Slack's URL format is basically:

<https://YOUR URL/|Your Link label>

Hope this helps!


Hi Andreas. 

This is exactly what I did, and did not get it to work. Then I tried it again now, and hey presto! it worked... must have been a silly typo on my end that caused it :facepalm:

Thanks for the quick response, and THANK YOU for the plugin. What a Swiss army knife it turns out to be :D


Andreas Knecht Community Champion Jun 01, 2017

Hey Gustaf,

Great to hear that worked and thanks for your kind words!

If you can spare another minute, we'd love it if you could give us a review on marketplace:

They really help us stand out from the crowd there!



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Published Apr 19, 2018 in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

366 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you