I don't know if the "status" is exposed directly through any field, but you could eventually use Better Excel Plugin to export your ticket data, then import the XLSX file to PowerBI.
The nicety here is that you can use an Excel formula or rewrite the logic that exports the SLA values so that they produce the format you'd like to see.
This video gives a basic intro to the feature.
Gaining insight into your team’s effectiveness and choosing the right estimation technique. Estimating projects is hard. It is because people have the tendency to underestimate the time thin...
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