How do I fast-track a ticket based on the value of a custom field?

[Amy Nguyen]

I am trying to fast-track a ticket when the value of a custom field is 0 or blank. I'm trying to use the script runner post function. I tried the followings and it didn't work for me

cfValues['Amount (Total Program)'] == '0' (this is for when value is 0)

cfValues['Amount (Total Program'] == '' (this is for when value is empty)

cfValues['Amount (Total Program'] == 'null' (this is for when value is empty)

Thank you!

[Jenna Davis]

Hello, 

I believe you might just be checking for strings in your field based on your examples. By putting single quotes around null, you're causing the field to look for the string 'null' instead of a null value. 

Try this:

cfValues['Amount (Total Program)'] == null 

Or, if you want to check for a number (assuming this is a number field, not a text field), this:

cfValues['Amount (Total Program)'] == 0

Let me know if this helps, 

Jenna

[Amy Nguyen]

Hi Jenna,

Thank you for your advice. It worked!! :)

Have a good day!

Amy

[Alexey Matveev]

Which condition did not work? for null values you can check like this

if (cfValues['Amount (Total Program'])

or 

if (cfValues['Amount (Total Program'] == null)

[Amy Nguyen]

I tried

cfValues['Amount (Total Program'] == 'null' and that did not work. I double check and this field was empty. Any suggestions?