How do I apply the plug in license for "JIRA email this issue" plugin

I purchased a license, after the evaluation license had expired. The plugin also had an update that i applied at the same time. The license was automatically applied after the purchase, but the plugin then failed to load. I decided to uninstall the plugin and reinstall, and that appeared to be successful, but the license is now another evaluation license. How do I apply the license that I purchased? The configuration screen does not seem to allow a license key from Atlassian Marketplace.


3 answers

1 accepted

0 votes
Accepted answer

Fixed it in 2 ways: First I uninstalled then reinstalled the plugin. That ended up getting me up and running.

Looks like a subsequent release allowed for better management of the license key.

0 votes
Ivan Tse Atlassian Team Aug 16, 2012

You should be able to apply the license in your Manage plugins are in your admin section. You can copy and paste your license into the license information box. If there is a license already applied you should be able to still see a little pencil icon so that you can enter edit mode and paste in the new license.

the problem I had is that the atlassian key was not being accepted, they were asking for a key from the "vendor".


JETI supports Marketplace and Vendor license keys. Here is the detailed guide you can follow to install either of them:



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Marketplace Apps

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,686 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you