How do I Automatically Assign Insight Object to Reporter (Jira User) on transition?

[Tom Woodling]

I'd like to automatically assign an Insight object (selected using an Insight single-select custom field) to a Jira user when a Jira Service Desk Issue type is closed, using the value in the 'Reporter' field.  I'm fairly new to Jira automation and Groovy scripting, but even so I can't seem to find any examples of doing this - https://documentation.riada.se/display/ICV50/Update+object+attribute seems to be the closest, but it apparently relies on custom fields (which 'Reporter' is not, I believe).  Perhaps there is a better process I could follow?  Any suggestions would be gratefully received, or even a basic guide to taking a non-custom value from a JSD issue and using it to assign an attribute to an Insight object would be very helpful if anyone can point me to one...

Thanks,

Tom

[Alexander Sundström · Accepted solution]

Hi Tom,

You would need to create a groovy script for this. You should be able to get the reporters username in your groovy using issue.getReporterUser().getUsername() 

Which give you access to the User according to documentation at https://docs.atlassian.com/jira/7.2.2/com/atlassian/jira/user/ApplicationUser.html

As you have access to the issue, you also have access to the following methods: https://docs.atlassian.com/jira/7.2.2/com/atlassian/jira/issue/Issue.html

Using this, you should be able to assign the correct value in the mentioned groovy script. 

Best Regards
Alexander

[Tom Woodling]

Hi Alexander,

Thanks so much for this info - it was exactly what I needed to assign the object to the reporter.  In case anyone else has this issue, all it took was a couple of simple modifications to the script at https://documentation.riada.se/display/ICV50/Update+object+attribute on lines 18 & 30:

 import com.atlassian.jira.component.ComponentAccessor;
import com.atlassian.jira.issue.fields.CustomField;
 
/* Get Insight Object Facade from plugin accessor */
Class objectFacadeClass = ComponentAccessor.getPluginAccessor().getClassLoader().findClass("com.riadalabs.jira.plugins.insight.channel.external.api.facade.ObjectFacade"); 
def objectFacade = ComponentAccessor.getOSGiComponentInstanceOfType(objectFacadeClass);
 
/* Get Insight Object Attribute Facade from plugin accessor */
Class objectTypeAttributeFacadeClass = ComponentAccessor.getPluginAccessor().getClassLoader().findClass("com.riadalabs.jira.plugins.insight.channel.external.api.facade.ObjectTypeAttributeFacade"); 
def objectTypeAttributeFacade = ComponentAccessor.getOSGiComponentInstanceOfType(objectTypeAttributeFacadeClass);
 
 
/* Get the factory that creates Insight Attributes */
Class objectAttributeBeanFactoryClass = ComponentAccessor.getPluginAccessor().getClassLoader().findClass("com.riadalabs.jira.plugins.insight.services.model.factory.ObjectAttributeBeanFactory");
def objectAttributeBeanFactory = ComponentAccessor.getOSGiComponentInstanceOfType(objectAttributeBeanFactoryClass);
 
/* Grabs the username of the Reporter */
def userNameAdd = issue.getReporterUser().getUsername(); 
 
/* This is the custom field where the object/s you want to set the value */
CustomField insightCustomField = ComponentAccessor.getCustomFieldManager().getCustomFieldObject(23456); // Change 23456 to the correct value
def insightObjects = issue.getCustomFieldValue(insightCustomField); // "issue" variable is always accessible in post function scripts.
 
/* This is the priority object type attribute and the one we want to modify */
def objectTypeAttributeBean = objectTypeAttributeFacade.loadObjectTypeAttributeBean(34567);
 
if (insightObjects != null) {
 insightObjects.each{insightObject ->
 /* Create the new attribute bean based on the value */
 def newObjectAttributeBean = objectAttributeBeanFactory.createObjectAttributeBeanForObject(insightObject, objectTypeAttributeBean, userNameAdd);
 /* Load the attribute bean */
 def objectAttributeBean = objectFacade.loadObjectAttributeBean(insightObject.getId(), objectTypeAttributeBean.getId());
 if (objectAttributeBean != null) {
 /* If attribute exist reuse the old id for the new attribute */
 newObjectAttributeBean.setId(objectAttributeBean.getId());
 }
 /* Store the object attribute into Insight. */
 try {
 objectAttributeBean = objectFacade.storeObjectAttributeBean(newObjectAttributeBean);
 } catch (Exception vie) {
 log.warn("Could not update object attribute due to validation exception:" + vie.getMessage());
 }
 }
}
 
 
 
/* Done! :) */
return true;

Thanks again,

Tom 

[Marçal_Martorell_i_Bou]

Is there any chance to apply this in JIRA cloud and insight for jira cloud?

[Positive Thinking Company SA _Suisse_]

Hi,

I'd like to do exactly the same , Initialise Insight Object to Reporter (Jira User) on create transition. The script seems OK but does not work... The insightObjects  is null. I check the ID of the object and is correct...

Could you please give the detailed configuration of Insight CF ?

Thanks