How can i customize JIRA for project time tracking and reporting ?

[Vishal Kayship]

We're using JIRA issue tracking. We want to create a customized time tracker for our team of users (for software development projects) that can have several fields/drop downs like "Project Name" , Customer Name". "Feature Name" , "Source of Requirement" , "Task"  etc - so this goes beyond tagging a "ticket" with time spent ... is this possible ? The second thing is to integrate this with JIRA issue tracker and import time spent on "support tickets" 

[Eva Kasiak (Silverlining Technologies)]

hi before I will answer wanted to clarify:

1. would you like to export the time logged by users into csv or xls?  
2. would you keep using standard jira time tracking functionality? or you consider other time tracker?

[Vishal Kayship]

1. Yes 

2. Other time trckers welcome as well as long as we can completely custoize the fields/drop downs that can be shown...JIRA time tracking preferred though

[Eva Kasiak (Silverlining Technologies)]

ok thanks then I would just create custom screen schemes assiociated with specific issue types, actions and fields configuration. Once you have custom screen you assiociate it with a project and when team members start working on a team project they start loggin the time via Log time functionality. If you would like then to make some more custom time and tasks reports you can use JQL to tailor your report and include custom fields or any other data helpfull for reporting. I hope this helps this was much I was able to suggest following your description :) 

[Vishal Kayship]

Yes this really helps thank you - like i said we use JIRA already for trouble tickets ... how do i create custom screens ? Also is there a time approval(accept/reject) workflow i can put on top of this ? Please point me to detailed documentation / manuals you have on this topic thanks a ton

[Vishal Kayship]

btw will we need AIO Timesheets plug-in ? I see we already have the Log time functionality ...thanks