My team uses a custom field timer with issues to make sure that we acknowledge them on time (called SLAs). I have created a custom filter to find all "bad" SLAs (issues that we have not acknowledged on time) for the past month. However, I need to be able to compare that number with the number of "good" SLAs (issues we HAVE acknowledged on time).
Preferably, I would like to be able to combine these two filters into a pie chart of total issues received in a month, broken down into which issues we acknowledged on time, and which issues we did not ackowledge on time.
I am familiar with the "filter IN" method, but this seems to just combine filters without having any way to differentiate which issues are from which filter.
Can you please help me with this?
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