This is fairly easy to do and we include a template already that should make it very fast to get started.
Here's what you'll need though:
You could get even fancier and use a condition to limit to only critical issues and send Slack/Twilio notifications.
Here's the basic rule config required:
Project automation - Code Barrel JIRA 2016-09-20 09-33-58.png
The important bit is the updated < -6h clause in the JQL. We basically check every hour for issues that are open and high priority and haven't been touched for 6 hours. We then add a comment to those issues only.
There's many different actions available that could be useful for this type of rule as well.
No sorry, our scheduled trigger doesn't integrate with Jira's working days setting yet. I've raised https://codebarrel.atlassian.net/browse/AUT-712 now to track this, but we've got quite a few higher priority items in our backlog at the moment so it will be a while before we can get to this, but we'll let you know when we get a chance to work on this.
Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...
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