How can I set the issue reporter based on display name?


I am currently sending an email to Jira from a generic account to create an issue.   Contained within the body of the email is the fullname of the person who is the reporter of the issue.

When creating the issue I would like use RegEx to extract the fullname of the reporter and then set the value of the reporter field.   I have been able to do this using the name (username) of the user but have not been able to find a way to do it using the displayName (fullname) of the user.

Below is the code I have been using to set the name


"fields": {


"reporter": {

"name": "jirauser"




1 answer

0 vote
Scott Harwood Community Champion Aug 28, 2017

Hi Graham,

Unfortunately that is not possible at the moment due to the limitations of the JIRA APIs which only allow us to set user fields using either user "key or "username".


Thanks for your help

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