during the work on an issue I keep track on the last caller of a certain transition (e.g. approval) for audit purposes. But some days the issues is closed and archived. It is possible to "re-open" an archived isseu, modify it and start work on it from scrath. But in this case all "Transition count/caller fields" must be reseted.
I tried to do it with post functions:
- "Clear field value": does not generate any error but it does not do anything
- "Update issue custon field": generate an error.
I do not see any other simple means to achive my goal. Do you know any?
How can I fix this problem?
The field type you have there is read-only, calculated from the historical data on the issue. You can't change it.
To meet your requirements, you'll need some (very simple) code.
Nick is absolutely right, calculated fields are read-only, so you must instead create a user picker custom field to hold the transition caller, and a number custom field to hold the transition count.
Then you can use the Set Field Value post-function from the JMWE add-on to set the transition caller field during the transition, and the Increase Field Value post-function from the same add-on to increase the counter.
Finally, you can use the Clear Field Value post-function to clear both fields when reopening the issue.
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