How can I make my licence key to work?

We recently bought I starter licence for Gantt Chart plug-in but unfortunately the licence key is not valid when applying. Could you please help us to solve this issue?

The SEN is SEN-2534555.

2 answers

Hi Victor,

in order to help, I need more information. Please send the following infos as email attachments to frank@polscheit.de due to privacy and security as such information should not be for the public:

  • screenshot of the the web-page telling that your license key is invalid, showing where you have entered the license key
  • screenshot of your JIRA license as the type of both licenses much match

Regards,
Frank

Hi Victor,

you were trying to insert the Atlassian-based starter license into Soyatec's addon and not into my Gantt-Chart for JIRA addon: your are mixing 2 plugins!

If you want to use Soyatec's "Gantt-Chart Project Plugin", please contact them.
My "Gantt-Chart Plugin", published earlier than theirs, works quite well with the Atlassian licensing.

Regards,
Frank

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