How can I get a report of the average time spent per issue?

Our team currently puts in time on issues via worklog or tempo. I would like to know how to get a report of average time divided by number of issues. For example, I would like to be able to say that issues with a certain request type take 15 minutes to resolve. This data would be great to be able to determine training opportunities, report on whether we have enought agents, or identify certain issue types that require better workflows to reduce the time taken.

 

note: i am not looking for the time to resolution SLA

Thanks!

-Vincent

0 answers

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Apr 30, 2018 in Marketplace Apps

Why moving to Confluence Data Center is only a job half-done

Confluence Data Center is a deployment option that was designed for performance at scale. In other words, Confluence will handle increased traffic much reliably in a clustered environment and yo...

229 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you