How can I contact you?

[Martin Reed]

I sign on to the Atlassian webiste using my Atlassian OnDemand and no problems. I try it on the Brikit site and I get an error every time. There doesn't appear to be a phone number or email listed anywhere on the Brikit website as an alternative way to contact them.

[Robbie Lee · Accepted solution]

Hi Martin,

Your Atlassian account does not grant you access to the Brikit sites. You can contact us by opening a support ticket at brikit.atlassian.net. You will need to create an account first.

Kind regards,

Robbie

[Rodrigo Adami]

Hello Martin,

Edit:

It seems that Robbie's answer is the correct one. I have double checked this request and I was wrong in my assumption.

Cheers,

Rodrigo

[Martin Reed]

I tried to create an account and could not get past the Catpcha. When I click the "Confirm Email" button it just repaints the screen. Finally figured out that I already have an account but the create account page never comes back with the message that the email I entered had an account. Also, It says to use your Atlassian OnDemand account. If you can't use your Atlassian OnDemand account then it should state you need to use a Brikit specific account on the page. It is very confusing the way it is.

Martin

[Robbie Lee]

Please add the URL you are trying to access here. I just want to verify what you are accessing. :)

[Martin Reed]

The first one is: https://brikit.atlassian.net/login?dest-url=%2Fsecure%2FDashboard.jspa- where it says to user your Atlassian OnDemand account. This is linked to from you "Contact Us" page under "Open a Ticket".

The second page - the sign-up page is:

https://brikit.atlassian.net/admin/users/sign-up

when I clicked the confirm email after entering my email and the captcha, it just refreshed the page. No message. Thought I must have put captch in wrong.

By the way I am logged in now with a non-Atlassian Ondemand userID and have posted my ticket.

Thanks

[Robbie Lee]

It looks like you were able to log in. Let me know if this is not correct.